Packages shipped from our US warehouse are shipped through USPS, UPS or FedEx. Our company also partners with global merchants and craftsman to design and produce the highest quality goods. This means that some orders are shipped from global areas such as Thailand, Hong Kong, China, India, etc. via our partnership with USPS and ePacket.
DO YOU SHIP WORLDWIDE
Yes we provide shipping to over 200 countries across the globe. However there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
WHAT ABOUT CUSTOMS
We are not responsible for any custom fees once the item has shipped. By purchasing our product you consent that one or more packages shipped to you may get custom fees when they arrive in your country.
Shipping time varies by location. These are our estimates
USA: 2-3 Weeks Standard Shipping / 4-7 Days UPS/FedEx
UK: 2-3 Weeks
Canada: 2-3 Weeks
NZ: 3-4 Weeks
AU: 2-3 Weeks
World Wide: 2-4 Weeks
*This doesn't include our 2-7 day processing time*
DO YOU PROVIDE TRACKING INFORMATION
Yes, you will receive an email once your order ships that contains your tracking number. If you haven't received a tracking number within 7 days, please contact us.
My tracking says "currently unavailable" or "no information available at the moment" Do not be alarmed, your order has been shipped out and is in transit. For some shipping companies it takes 2-5 business days for tracking information to update on the system. If you haven't received tracking info within 5 days please contact us.
WILL MY ITEMS BE SHIPPED IN ONE PACKAGE
To provide the fastest shipping times, items in the same purchase will sometimes be sent in separate packages.
Even if you've specified combined shipping.
SOME THINGS TO KNOW
Business days are Monday – Friday; Holidays, Saturday and Sunday are not included in shipping days. Refunds are not given on free items. However, replacements are given when items are lost whilst shipping. Replacements are also sent up to 7 days after receiving your free item if damaged.